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Comfort Inn & Suites Knoxville West, Knoxville
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Key details
About the Hotel
7737 Kingston Pike,
Knoxville,
Tennessee,
United States,
37919,
Tennessee
The 3-star Comfort Inn & Suites Knoxville West in West Knoxville features a 24-hour business center, mini-market, and gift shops with a fireplace in the lobby. This smoke-free hotel includes a launderette and complimentary wireless Internet access throughout the property.
Equipped Modern Rooms
Spacious rooms at Comfort Inn feature 43-inch TVs, microwaves, refrigerators, and single-serve coffee makers. All accommodations include air conditioning and private bathrooms with shower/tub combinations, complimentary toiletries, and hair dryers. Suites add seating areas with sofa beds.
Breakfast and Snacks
A free hot breakfast is served from 6:00 AM. Guests can purchase snacks and refreshments at the Ramada Mart Convenience Shop.
Fitness and Recreation
Comfort Inn & Suites Knoxville West maintains a state-of-the-art fitness center and seasonal outdoor pool with a hot tub.
Strategic Interstate Location
Located off Interstates 40/75, the hotel is 4 minutes' walk from West Town Mall and 9 minutes' drive from Knoxville Convention Center. The property provides access to McGee Tyson Airport, Gatlinburg, and the Great Smokey Mountains.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
Wi-Fi
Free parking
Luggage storage
24-hour services
24-hour reception
General
No smoking on site
Wi-Fi
Free parking
24-hour reception
Express check-in/ -out
No pets allowed
Lift
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Services
Housekeeping
Laundry
Dry cleaning
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Spa & Leisure
Seasonal outdoor pool
Leisure/ TV room
Room features
Air conditioning
Heating
Tea and coffee facilities
Ironing facilities
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Location
7737 Kingston Pike,
Knoxville,
Tennessee,
United States,
37919,
Tennessee
Map view
7737 Kingston Pike,
Knoxville,
Tennessee,
United States,
37919,
Tennessee
City landmarks
Mall
West Town Mall
1.0
km
Park
West Hills Park
1.1
km
410 N Winston Rd
West Hills
720 m
8502 Kingston Pike
Open Chord
2.1
km
700 Kidder Ln
Walker Springs Park
2.5
km
7633 Alki Ln
Rocky Hill Ballfields
2.7
km
Theatre
Flying Anvil Theatre
3.1
km
Church
Sacred Heart Cathedral
3.7
km
Park
Lakeshore Park
4.6
km
Greenbrier Drive
Westwood Park
4.0
km
Church
Parkway Baptist Church
4.1
km
310 Mohican St
Bearden Antique Mall
4.9
km
Theme Park
Adventure Action Park
5.0
km
400 N Peters Rd
Zuma Fun Center
5.2
km
Nearby
8001 Kingston Pike
Trader Joe's
560 m
Restaurants
Storming Crab
1.1
km
8355 Kingston Pike
Godiva Chocolatier
1.2
km
7600 West Town Mall
Bucket Head Tavern
910 m
8039 Ray Mears Blvd
Bida Saigon
1.1
km
8078 Kingston Pike
Quality Turkish Market & Deli
990 m
8078 Kingston Pike
Reviews and Ratings
Feedback from previous guests about their experience.
58%
enjoyed the hotel and would happily stay again
5.8/10
Guest rating
Rooms
6.0
Location
8.2
Service
7.0
Dining
6.6
Guest reviews
5.8/10
based on 5 reviews
7.4
7.4/10 based on 283 reviews
Richard
United States,
February
2025
6.6/10
My stay at Comfort Inn & Suites was a mix of positives and negatives. The hotel was clean and had comfortable beds, but it felt a bit dated and could use some upgrades. The location was great, close to the mall and various restaurants, and the staff was friendly and helpful. However, housekeeping services left something to be desired, as my room was only cleaned once during my stay.
Rooms
6.0
The room was generally clean and had a mini fridge and microwave, but it felt outdated and smelled a bit like smoke.
Service
7.0
The front desk staff were very friendly and helpful, but I had an issue with housekeeping not cleaning my room as often as I expected.
Location
8.0
The hotel is located right off the interstate and is directly across from the mall, making it super convenient for shopping and dining.
Dining
6.0
The breakfast was decent with a good selection, though some items were under served, and the quality could have been better.
Facilities
5.0
While the hotel has basic amenities, it felt more like a standard setup than anything special. The outdated decor could be improved as well.
Josh
United States,
January
2025
5.6/10
I had a mixed experience during my stay at Comfort Inn & Suites Knoxville West. The location was convenient. being close to I-40 and the West Towne Mall. However, the overall cleanliness and upkeep of the hotel left much to be desired. The room had a foul odor and the hallways were dimly lit and unkempt, which was disappointing. On the bright side, the breakfast offered a nice variety and was quite enjoyable.
Rooms
5.0
The room was spacious but had an unpleasant smell. The bathroom needed attention.
Service
8.0
The staff were friendly and helpful, with a shoutout to the front desk for resolving my reservation issue.
Location
8.0
Conveniently located near the mall and a short drive to the university, great for my trip.
Dining
7.0
I enjoyed the breakfast. it had a good selection of items like fruits, yogurt, and even hot options like bacon and eggs.
Facilities
5.0
The overall facilities could use improvements in cleanliness, but there were some handy amenities like laundry services.
Maurice
United States,
January
2025
7.2/10
My stay at Comfort Inn & Suites Knoxville West was a mixed bag. The location was convenient, right next to the mall and close to several restaurants. However, my room was quite dark and had an extremely tiny bathroom that could use improvement. I appreciated the staff's friendliness, but I did face some issues during my stay that detracted from the overall experience.
Rooms
5.0
The room was very dark, only lit by a few lamps, which was not ideal, especially with curtains that didn't close all the way. The bathroom was tiny with poor lighting for getting ready, and there was minimal counter space for items.
Service
6.0
The staff, especially Drew at check-in, were quite helpful and accommodating. However, I did report a pest issue that wasn't resolved during my stay, which left me disappointed regarding cleanliness.
Location
8.0
The hotel was conveniently located right off the interstate and directly across from the mall, which made it easy for me to access various destinations and restaurants nearby.
Dining
5.0
Breakfast was basic and underwhelming, with no standout options. The dining area itself could benefit from a bit more variety.
Facilities
5.0
The hotel had some nice amenities, like room service and laundry, but the condition of the building wasn’t great, with signs of needed repairs and only one slow elevator.
William
United States,
November
2024
5.4/10
My stay at Comfort Inn & Suites Knoxville West was a mixed bag. The room was spacious and comfortable, with a nice king bed that felt great for sleeping. However, I did notice that the hotel seemed a bit dated and could use some refurbishing. especially in the bathroom area where the tub had some dings. Breakfast options were decent, with the usual offerings, though I did encounter a few minor issues with cleanliness.
Rooms
8.0
The room was spacious and the king bed was really comfortable, allowing for a good night's sleep. However, the bathroom could use some maintenance with the shower/tub dripping.
Service
6.0
Service overall was decent, with friendly staff helping during breakfast. Yet, I did find the front desk a bit inflexible regarding room changes.
Location
8.0
The location was convenient, close to many restaurants and directly across from the mall, which was a plus.
Dining
7.0
Breakfast included typical Comfort Inn fare – eggs, sausage, and biscuits – though some fruits looked a bit overripe and there was no real butter. Coffee was good, though.
Facilities
5.0
Facilities in the hotel appeared to be functioning, but some areas needed attention, like the ripped carpet and cleanliness in the bathroom.
Dwight
United States,
November
2024
5.0/10
My stay at Comfort Inn & Suites Knoxville West was a mix of positives and negatives. The staff was exceptionally friendly and helpful, which made my experience enjoyable. However, I found the hotel to be somewhat dated and had some issues like slow WiFi and housekeeping services that only cleaned my room once during my three-day stay.
Rooms
6.0
My room was clean and had comfortable bedding, but I noticed it had a lingering stale odor when I first arrived. I also encountered some maintenance issues, like a ripped carpet that posed a safety hazard.
Service
8.0
The front desk staff was very welcoming and provided helpful information about nearby dining options, which I appreciated during my stay.
Location
9.0
The location is fantastic, being directly across from a major mall and close to various restaurants, making it very convenient for shopping and dining.
Dining
8.0
Breakfast was included and exceeded my expectations, providing a nice variety to choose from to start my day.
Facilities
5.0
While the hotel included useful facilities like laundry and room service, they seemed somewhat outdated and could use a refresh.
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